Terms & Conditions of Sale

The following Terms and Conditions govern the offer and sale of products on Cheong Hock Guan Water Heater Centre Pte Ltd (CHG) website (www.chg.com.sg) under the brand names of 707, CHAMPS and Bear Essentials. By accessing and making a sales order on CHG website, you agree to be bound by these terms and conditions and any other applicable terms and policies that appear elsewhere on the website. CHG reserves the right to amend any terms and conditions without prior notice.

Section 1: Sales Order

All Sales Orders submitted are subject to our acceptance and stock availability. Until you have completed your order, items are not reserved and may be purchased by other customers. CHG reserves the right to cancel or terminate any obligations to fulfil the Sales Order for any reason or refuse service to anyone at any time at our sole discretion, even if the payment for the Goods is made. In such event, refunds shall be made for the price of the Goods. CHG shall not be liable to you or any third party for such termination or cancellation.

Section 2: Payment

Payment may be made using any of the payment methods prescribed by CHG. The payment methods may be subject to additional terms as prescribed by CHG.

Unless otherwise stated, all listed prices are inclusive of Goods and Services Tax (GST). CHG reserves the right to amend the listed prices at any time, for any reasons and without prior notice.

Goods will only be dispatched after payment is made in full. CHG shall not be liable for any delay, non-delivery or cancellation of Sales Order in the event that the customer fails to make payment pursuant to the terms and conditions of the payment method elected or if the payment is cancelled for any reasons.

Section 3: Promotional Codes and Discount Coupons

Promotional Codes and Discount Coupons are non-transferable and cannot be exchanged for cash. Only one Promotional Code or Discount Coupon can be applied per transaction and it cannot be used with any other promotions listed on CHG website, unless otherwise stated. Promotional Codes and Discount Coupons must be used prior to the expiry date and within a single transaction.

Discounts from the Promotional Code and Discount Coupon will be redeemed against, and up to the total purchase value. In the event where the total purchase value is lower than the discount value, the excess value will not be refunded or exchanged for cash.

Digital Coupons will not be replaced if it is lost, stolen, deleted, or if the order is cancelled or purchased item is returned. The terms and conditions stated in each Digital Coupon shall be final and conclusive.

Section 4: Errors on Our Site

Occasionally, there may be typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability stated on our website. CHG reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders even if payment is made. We will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. In the event of such cancellation and payment is made, refunds shall be made for the price of the affected item(s).

Section 5: Product Description & Colour Displays

CHG attempts to be as accurate as possible. However, we do not warrant that the product descriptions, colour displays or any other content of this site are accurate, complete, reliable, current, or error-free.

Section 6: Delivery/Self-Collection

For Goods delivery, a delivery charge of SGD$30 will be charged and added to the total value of your Sales Order. Delivery will only be made to one address within Singapore and within working hours (Monday to Friday, 8:00am to 5:30pm). Our customer service officer will contact you within 2 working days from the submission of your online Sales Order to arrange delivery.

Self-Collection can be done after 3 working days from the submission of your online Sales Order to facilitate the transfer of Goods from the warehouse to our office. Goods must be collected within 14 days from the date it is ready for collection.

For Self-Collection, please bring along your NRIC and Sales Order confirmation slip. If you have arranged for someone else to collect the Goods on your behalf, please contact our customer service officer at 6749 8885 or email us at mail@chg.com.sg to inform in advance and provide the appointed person’s full name and contact number. CHG reserve the right to refuse any collection by persons other than the actual buyer reflected on the Sales Order.

Section 7: Exchange and Refund Policy

You may return Goods that are faulty if they are received damaged or where a manufacturing fault occurs within 10 days from the date you receive or collect the Goods.

Goods returned must be in the original condition and in the original packaging. Please bring along the product warranty card and Sales Order confirmation slip for the Return. Kindly contact our customer service officer prior to the return of the Goods to our office.

Goods returned will be left with us for inspection and where possible, we will offer to repair the faulty items. If it cannot be repaired, a one-to-one exchange will be made for the same product in the same size and colour, subject to availability and to the same conditions applicable for returns. If the same product is not available, you may exchange with another product of your choice at the same or higher value. Our customer service officer will contact you once the repaired or exchange Goods is ready for collection. If you require us to deliver the repaired or exchange Goods to you, a delivery fee of SGD$30 will be charged.

In the event of a refund if a repair or exchange is not possible, all free gifts, vouchers, accessories associated with the purchase must also be returned. If delivery has taken place for the Sales Order, refunds will exclude the delivery charges paid. The Price paid with respect to the relevant Goods shall be refunded by cheque. Please note the normal processing time for refund requests is 4 – 6 weeks from date of request.

CHG’s decision on the Goods repair, exchange and refund are final and conclusive.